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Rage - a pub in Lancashire


Lancashire

This is a copy of a letter which I sent to W********** Customer Services. ( to date no reply from them )I see from the local papers they are advetising for new staf ie chefs.!!!!! I and two friends decided to visit your W******** Restaurant in Lancashire on Sunday 24th August before going on holiday and can only say that the whole time we were there it was a complete disaster.

On entering, a waitress showed us to a table, then someone else suggested we wait at the bar to be seated, I don't know why we had to wait as the place was nearly empty and now I know why. I then went to the bar to order drinks - a Gin and Tonic which when it arrived was a glass with Gin and filled up to the top with tonic, no question as to how much tonic I wanted or would I like draft tonic or bottle ? That was replaced to my liking. Then the meal, three starters, 3 main courses were ordered. The 2 soups which came were very nicely presented, but stone cold, how can that be? After complaining they were returned to us - warm !. On complaining again they were eventually returned edible, with apologies. I ordered 2 steaks and another dish for main courses. 1 steak was ordered well done, but the second (mine), was ordered medium rare but when they came, the well done one was only just edible as it was very tough and dry. The second (medium rare) was past well done and can only assume that whilst our soups were being repeatedly warmed up, the steaks were being cooked and left and warmed again. Apologies again were given and an offer to replace my meal which I refused as by this time the other two friends had finished their meal or what they could eat of it and so I ate the tough dry excuse for a steak. What was left ( most of it ) I took home for the dog, which even she turned her nose up at. One main course was deleted from the bill We left very disappointed and can say that the restaurant should not be named after a great ********* but that of Roland the Rat. Sitan Eatwell

By m at 27/09/2006 - 12:07 | 2003 | Country | Rejected | Review | £/$ | add new comment | 155 reads