Rage - a Restaurant in Central London


London

On Saturday night (September 6 2003) I went with my boyfriend and his parents, who were visiting from abroad, to T*******. We wanted a special night out at one of the best restaurants in London, and had been lucky to land a reservation at 9:15pm. However, when we arrived at the restaurant, they had no record of us in the book, from which they deducted that we had not made a reservation at all, or made it at some obscure Italian restaurants with the word “*******” in their name. They could impossibly have made a mistake, and even if we asked them to investigate further, no one had any recollection of taking the reservation. Of course we were disappointed, but figured we had been bumped off the reservations list to make space for a more important guest, and left feeling very rejected and offended by their accusations and flawless self-perception. Surprise, surprise, today they called us to apologise. Apparently they had taken our reservation in the “wrong” book, and hence our “missing” reservation. And of course they were very sorry, though there was no question of any compensation, whatever. “But make sure to quote my name next time you make a reservation”, said the manager. Yeah, right, that will be of really great help… The food may be great there, but I don’t think we shall ever attempt to go there again. Their prices are sky-high, and they know that people dine there for an exceptional experience. However, if they don’t know how to live up to this responsibility by compensating people for spoiling their special evening, then I have other, more responsible, restaurants to give my hundreds of pounds to. Mads