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Ocean Drive, Walnut Rd, Torquay. Devon. TQ2 5JY


Walnut Rd, Torquay. Devon. TQ2 5JY

01803 209090

Looking for somewhere different to celebrate the parents wedding anniversary this year just after xmas. We booked for 12 adults for Dec 29th Fri Evening. We decided to visit with a couple of friends recently just to try it out never having been before. We booked a table for 4 people for 20.30hrs. We arrived at about 19.40hrs and were shown to the drinks area to await the food order being taken. Not until approx 21.00 (30mins late) did they take our food orders. At 21.30 (1 hr late) we were shown to our table which was cold and near a drafty pair of doors, just after sitting down the waitress arrived to ask one of the party how she wanted her steak cooked (this was cleary stated with the original food order).I asked the waitress to find out why we were 1 hour behind our booked time but got no response at all. We were moved across the room, when the food eventually arived at 21.50hrs( 1 hr 20 mins after our original booking time) it was no more than just ok with limited potatoes and vegetables for 4 people.
After the meal we went to the bar to pay and immediately cancel the anniversary booking for 12, to which the waitress showed no concern at all as to why we had cancelled I hope they can afford to turn away a booking for 12 adults.
Neil & Patricia Caunter